GranularTalk to usHandle yesterday's outage.
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97% of agent projects never make it to prod
Make your product agentic
Your customers want agents. Your competitors are building agents. Yet most customer-facing agent projects never make it to production.
We help your business ship safe customer-facing AI agents that operate your product and make your customers happy.
Why
Agent demos are easy. Customer launches are hard.
Customers are moving from software they operate to software that operates for them.
They will expect your product to inspect data, understand context, trigger actions, request approvals, and complete work inside the app.
But customer-facing agents cannot run on generic context. They need your product domain. They need each user’s data, permissions, customer boundaries, and allowed actions.
Without that, agents stay shallow, unsafe, or stuck in beta.
More than one in three companies would switch SaaS vendors to get agent functionality. Your customers will not wait forever for your product to become agentic.
Demos
What we help you build
A user-scoped agent environment inside your product, grounded in their data and governed by your rules.
SarahSarah opens the dock from the outage workspace1/14
Draft refunds for 12 affected invoicesSarah · Acme
P0MStandard
Request approval for 5 refund exceptionsFinance · Acme
P0XLEnterprise
Draft follow-up messages for affected customersSarah · Acme
P0SStandard
Create support cases for unresolved accountsSupport · Acme
P2SStandard
Summarize affected customer recordsAgent · Acme
P2SGrowth
Inspect enterprise account policyManager · Acme
P1MGrowth
Log outage session receiptSystem · Acme
P1SStandard
👤 Open dock
Solution
The infrastructure behind customer-facing agents
We help you define the domain your agents operate in: objects, actions, rules, permissions, policies, and product state.
Then Granular creates a secure environment for each user, with the right data, allowed actions, approval paths, and monitoring.
The result is a customer-facing agent that can act inside your product without escaping the boundaries of the user it serves.
So your agents can update records, resolve issues, trigger workflows, request approvals, and complete tasks without losing control.
Path to prod
From idea to production in one month
Model the agent domain
We help you define the objects, actions, roles, permissions, policies, and workflows agents are allowed to use.
Granular generates user-scoped environments
Each of your users gets a controlled airtight agent environment, with their own synced data, actions, permissions, workflows.
Connect your backend
Let agents prepare, trigger, or execute governed product actions. Control and monitor everything the agents do for your users.
Integrate with your UI
Bring the agent into your product with object references, approvals, confirmations, progress, and session logs.
Test, launch, monitor
Replay sessions, inspect decisions, and expand safely.
Deployment
Granular integrates with your existing stack
Pick the customer-facing agent workflow you want to ship first. We'll help map the data, actions, permissions, approvals, runtime boundaries, product experience, and tests needed to launch it safely.
01{02 "schemaVersion": 1,03 "name": "support-agent",04 "defaults": { "actionPolicy": "deny" },05 "policies": [06 {07 "id": "move-high-priority-standard",08 "action": "move_task",09 "on": "task",10 "decision": "allow",11 "reason": "Support managers can move standard work forward",12 "when": {13 "all": [14 {15 "object": {16 "path": "priority",17 "operator": "eq",18 "stringValue": "high"19 }20 },21 {22 "object": {23 "path": "accountTier",24 "operator": "neq",25 "stringValue": "enterprise"26 }27 }28 ]29 }30 },31 {32 "id": "enterprise-review",33 "action": "move_task",34 "on": "task",35 "decision": "confirm",36 "reason": "Enterprise accounts need manager approval",37 "when": {38 "object": {39 "path": "accountTier",40 "operator": "eq",41 "stringValue": "enterprise"42 }43 }44 },45 {46 "id": "blocked-task-deny",47 "action": "move_task",48 "on": "task",49 "decision": "deny",50 "reason": "Blocked objects cannot be changed",51 "when": {52 "object": {53 "path": "status",54 "operator": "eq",55 "stringValue": "blocked"56 }57 }58 }59 ],60 "actions": [61 {62 "action": "comment_task",63 "on": "task",64 "allow": "always",65 "reason": "Support agents can leave a session log note"66 }67 ]68}The Granular stack
Do not spend months rebuilding agent infrastructure
Granular handles the runtime, permissions, policies, product UX, tests, and replay layer your team needs before agents can act for customers.
Agent domain model
Teach the agents everything they should know about your product : data, actions, permissions, security, logic, workflows, etc.
Tenant isolation
Each user gets a personalized, isolated agent environment with their own data and workflows.
Permission resolver
Make sure each agent only sees the data, records, and actions the current user is allowed to access.
Policy engine
Apply your business rules before anything happens: risk limits, approval paths, eligibility checks, and internal constraints.
Action governance
Let agents prepare actions, show a preview, ask for approval when needed, execute through your backend, or block the action.
Product-native UX
Show the agent experience inside your product: choices, confirmations, approvals, blocked reasons, and completed workflows.
Pre-launch tests
Test agents on versioned product environments and real workflow scenarios before customers ever touch them.
Replay and audit
See what the agent saw, what it tried to do, what ran, what was blocked, and where it escalated.
Talk to us
Bring one workflow. We'll help make it agent-ready.
Bring us the part of your product where users expect the software to do more of the work. We will help you map the agent domain, create the user environments, connect the actions, design the product experience, and prepare it for launch.
The complete stack for building customer-facing agents. Ship agents your customers can trust.